On here you will find
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Introduction to PALS.
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Advice for patients.
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Advice for staff
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Complaints
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Remit.
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Handling Enquiries.
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What staff can do to help.
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Contacts.
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Links.
Can anyone use PALS? Yes, the service is to help anyone with a query.
Often questions can't be sorted out on the spot. We may need to refer you
to someone who can give you more help. We may need to take your details
and get back to you.
What does PALS offer?
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Advice and support for patients, their families and carers
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information, help or advice on a wide range of health and related issues
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information about our services
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Information on NHS services
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information about other health services
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Contact details for local support and voluntary organisations
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Helps sort out problems quickly on your behalf by liaison with appropriate
staff
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Referral to other agencies when appropriate
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Help with general queries and concerns
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Information on independent advocacy
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Information about how to make a complaint
If we cannot help you we will help you to find out who can.
Is the service confidential? Yes, we won't share information
without your permission unless we believe you or someone else may be at
risk. We keep records of enquiries for monitoring purposes and to make
sure that our services are improved as a result of listening to your comments
and views.
What PALS doesn't do - We do not offer counselling, advocacy,
diagnosis or any detailed medical information.
Your views can make a difference. We recognise the importance
of your experience of NHS services and would like you to tell us what you
and/or your family think about the services provided. We can do this
by passing on your comments, compliments, concerns or ideas to a member
of staff. Your views are important to us and will be used to improve
services. |
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